WHAT YOU CAN EXPECT

The Chimney Medic wants you to be comfortable with having him and his team in your home. Communication is key!  That's why we've assembled this short list of steps we always follow so our customers know what to expect when working with the Chimney Medic.  

Questions?  Get in touch!

  • CALL OR SUBMIT AN ONLINE SERVICE REQUEST

    The Chimney Medic makes it easy to make an appointment. You can call any time and, more likely than not, the owner will answer you call.  And you can send an online appointment request on this website.  Click here to go to the Appointment Request page.

  • CONFIRM YOUR APPOINTMENT

    Whether you call or send the Chimney Medic an online Appointment Request form, you'll get a confirmed date and time quickly.  We're friendly, flexible and responsive and work hard to accommodate your busy schedule.

  • PREPARE FOR THE CHIMNEY MEDIC

    Depending on the service you've requested, you may have some preparation to do so your home is ready for the Chimney Medic.  Clearing the area so Mick and his team can access the areas to be serviced is important. Putting your dog away is a nice thing to do. If the Chimney Medic is coming to repair something or solve a problem, make sure you can accurately describe the situation.

  • THE CHIMNEY MEDIC CALLS 15 MINUTES BEFORE ARRIVING

    Your time is important and the Chimney Medic works hard to be on time and respectful.  Expect a call 15 minutes before your scheduled appointment to make sure everyone is set. Another example of communication - Chimney Medic style.

  • THE CHIMNEY MEDIC ASSESSES YOUR SITUATION AND MAKES RECOMENDATIONS

    Based on his years of experience with hundreds of satisfied customers, the Chimney Medic will assess the situation in your home or business, diagnose the issue(s) and suggest recommendations tailored specifically to you.  You'll discuss the recommended solution, timing, costs, alternatives and any other elements necessary for you to make an informed decision.  

  • HAPPINESS

    Whether it's an annual chimney cleaning or a complex fireplace repair job, your satisfaction is guaranteed!  The Chimney Medic will do the work right the first time and will explain what he and his team are doing in as much or little detail as you'd like.